Reference

Open with Legal clarity at mahkota 188

mahkota 188 puts its Legal terms, account conditions and data practices in one place before you open an account.

Policy accessAccount conditionsData controlsLocal-law wording
mahkota 188 Open with Legal clarity at mahkota 188
POLICY CONTACT

Reach policy help beside cashier status

Policy questions are easier to resolve when the relevant account step and payment reference are together.

Legal wording Ask us to clarify a clause about account access, local eligibility or phone verification.
Wallet records For DANA, OVO, GoPay or QRIS questions, send the payment reference through our account…
Access requests If a policy check pauses your account, contact us from the support route beside…
DATA PRACTICE

Protect data through each account step

We treat Legal duties as an operating process rather than a page you read once. Account details are connected to phone verification, payment references and access checks only as needed for the…

Data handling

We collect account details, phone verification results and payment references to administer the stated Legal conditions. Access to those records is limited to the account or policy task being handled, rather than treated as open lobby content.

Cookie choices

Cookies can retain session settings and your policy choices on the device you use. If you clear them, the Legal page may ask for those choices again, while a new phone verification step may also appear when account access needs confirmation.

Account security

Keep your registered phone private and do not share verification details. We use the phone verification step to connect an account request with its owner, including when a wallet record or access question needs a closer policy check.

Record retention

Payment references, account actions and policy contacts may remain on record for the period needed to reconcile activity and meet applicable obligations. If a record cannot be removed immediately, we will explain the reason connected to the Legal process.

Who to contact

Use the policy contact route beside the cashier status for questions about data, cookies, access or account conditions. A clear subject and the affected account step help us send your request to the appropriate contact without exposing extra details.

Change requests

You may ask us to correct account data or explain how it is used. We verify ownership through the registered account path, review the requested change, and tell you whether any payment or policy record must remain available.

Browse Legal answers for Indonesian access

These Legal answers address the questions we receive before an account is opened or a policy request is sent. They cover local-law access, account records, cookies, wallet references and contact steps. If your situation involves a specific DANA, OVO, GoPay or QRIS transaction, include its reference when you contact us.

Legal sets out the conditions for account access, phone verification, data handling, cookies, payment records and policy requests. It also explains that access depends on local law. Read the notice before opening an account so you understand which checks may apply to your location and account details.

Access is available where local law permits and depends on local law in the place where you are located. We may request phone verification before account access. Check the Legal notice for your situation and contact the policy desk if the eligibility wording is unclear.

Phone verification helps connect an account request with the person who controls the registered details. We may use it when opening an account, checking an access request or matching a wallet record. Keep verification details private and send questions through the account help path.

DANA and QRIS references can be used to match a payment event with the correct account and resolve a status question. We retain the reference only as needed for reconciliation and applicable obligations. Include the transaction reference when asking us to check a wallet record.

Yes. Use the policy contact route to request a correction or ask how your data is used. We first confirm account ownership through the registered phone path, then assess the request. We will explain if a payment or Legal record must remain available.

Clearing cookies removes stored session settings and policy choices from that device. You may need to select those choices again, and an account access check can ask for phone verification. Clearing cookies does not by itself erase records retained for stated Legal purposes.

Use the policy contact path shown beside the cashier status and describe the exact account step involved. Add your registered phone details and any DANA, OVO, GoPay or QRIS reference only through the requested account route, so the matter reaches the correct policy contact.